Refund and Returns Policy

Last updated: September 1, 2025

Our 10-Day Satisfaction Guarantee

At PetPrinties.com we stand behind the quality of our custom print-on-demand products. You have 10 days from the delivery date to report eligible issues so we can resolve them quickly.

What We Accept — Eligible Returns & Remedies

We will replace, reprint, or refund for the following when reported within 10 days of delivery (photo evidence required):

Manufacturing & Fulfillment Errors

  • Printing errors (wrong colors, significant blur, missing elements).
  • Items that do not match your approved design proof.
  • Defective materials or construction issues.
  • Wrong item shipped (different product, size, color, or design).

Shipping Damage & Missing Items

  • Product(s) damaged during transit.
  • Items missing from the delivered package.

Our Processing Errors

  • Incorrect personalization caused by our production process.
  • Orders shipped to the wrong address due to our error.

Resolution options: replacement (reprint), full refund to the original payment method, or store credit — we will confirm the best option based on the issue.

What We Cannot Accept

Because our products are made to order, the following are not eligible for refund or return:

  • Change of mind, buyer’s remorse, or ordering the wrong size/color.
  • Custom items where the error is due to a low-quality image or incorrect personalization supplied by the customer (e.g., blurry photo, misspelling you provided).
  • Items showing signs of wear, washing, or customer damage.
  • Returns missing original packaging or tags (when applicable).

How the 10-Day Window Works

  • Day 0: Tracking confirms delivery.
  • Days 0–10: Submit a claim if eligible.
  • Day 11+: Claims outside the 10-day window may be refused except in special circumstances.

How to Initiate a Return or Claim

Email contact@petprinties.com with:

  1. Your order number.
  2. Clear photos showing the issue (packaging + product).
  3. Short description of the problem.
  4. Preferred resolution: replacement, refund, or store credit.

We will respond within 24 business hours with instructions. Do not ship anything back without our Return Authorization (RMA).

Return Authorization & Shipping

  • If a return is approved, we will issue an RMA and provide packing instructions.
  • For returns caused by our error or manufacturing/transport damage, we will provide a prepaid return label when a physical return is required.
  • For returns due to customer error or change of mind, the customer is responsible for return shipping.
  • Unsolicited returns without an RMA may be refused and returned to sender.

Refunds & Timing

  • Refunds: processed to the original payment method within 5–7 business days after we receive and inspect the item. Bank posting times vary.
  • Replacements: reprints are processed and shipped as quickly as possible; we will confirm estimated ship date in our reply.
  • Store credit: issued immediately after approval if requested.

Special Cases

  • Rush orders: same 10-day policy applies from delivery date.
  • Bulk orders (5+ items): partial returns may be accepted for manufacturing defects—contact us before placing large orders.
  • International orders: same 10-day policy applies; return shipping, duties, and taxes are the customer’s responsibility unless the return is our error.
  • Memorial or sentimental items: we treat these with priority and flexibility—contact us directly.

Supplier Claims

We handle all eligible claims directly with our production partners (Printful & Printify) on your behalf. To ensure a smooth resolution, we submit claims within their required timeframes (generally within 30 days of delivery). This means if you contact us within our 10-day return window, you’re fully covered.

Cancellations

Orders can only be canceled before production begins. Once production starts (including after you approve a proof), cancellations are not possible.

Evidence & Photo Guidelines

  • Provide clear, well-lit photos showing the problem and packaging.
  • If you supplied the original image for printing, retain the highest resolution file you used — low-resolution images can limit remedy options.

Why a 10-Day Policy?

A 10-day window gives customers enough time to inspect delivered items while keeping a predictable operational cadence for our made-to-order production and fulfillment. It helps us resolve issues quickly and preserve sustainable pricing.

Contact & Support

Email: petprinties@petprinties.com (please use subject: Return Request — Order #xxxx)
Response time: within 24 business hours
Business hours: Mon–Fri 9 AM – 6 PM EST, Sat 10 AM – 4 PM EST

Policy Changes

We may update this policy occasionally. Your purchase is governed by the policy in effect at the time of your order.