Last updated: September 2025
At PetPrinties.com, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us. By visiting or making a purchase from our store, you agree to the practices described below.
1. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, shipping/billing address, email, and phone number
- Payment details (processed securely by third-party payment providers)
- Customization details, designs, or photos you upload
Information collected automatically:
- Order history and transaction details
- Device information, browser type, IP address, and cookies
- Website usage data (pages visited, time spent, referral source)
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders (production, shipping, tracking)
- Provide customer support and respond to inquiries
- Improve our website, products, and services
- Send important updates about your order, returns, or account
- Where you’ve opted in: send promotional offers or newsletters
3. Sharing Your Information
We never sell or rent your personal data. We may share your information only with trusted partners to fulfill your order and operate our business:
- Production partners (Printful & Printify): to produce and ship your order
- Payment processors: (Stripe, PayPal, etc.) to securely process transactions
- Shipping carriers: (UPS, FedEx, USPS, etc.) for delivery and tracking
- Website services: WooCommerce, analytics tools, and fraud prevention services
These partners only receive the minimum data necessary and must handle it securely.
4. Data Retention
- Order data: kept as long as required for tax, accounting, and business records
- Marketing data: retained until you unsubscribe
- Customer service records: kept as needed to resolve issues
5. Your Rights
Depending on your location (e.g., EU/UK GDPR, California CCPA), you may have the right to:
- Access and request a copy of your personal data
- Correct inaccurate information
- Request deletion of your personal data (where legally permitted)
- Opt out of marketing communications at any time
To exercise these rights, contact us at contact@petprinties.com
6. Security
We use encryption (SSL/TLS), secure payment gateways, and restricted access to protect your data. While no system is 100% secure, we work hard to safeguard your personal information.
7. Cookies & Tracking
Our website uses cookies to:
- Keep your cart active while you shop
- Remember your preferences
- Analyze site performance and improve functionality
You can disable cookies in your browser settings, but some site features may not work properly.
8. Children’s Privacy
Our store is not directed to children under 13. We do not knowingly collect information from children. If we learn that we have, we’ll delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the “last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Petprinties.com
Email: contact@petprinties.com