FAQ

PetPrinties is a custom pet art company that creates personalized portraits, prints, and keepsakes featuring your beloved pets. We transform your pet photos into beautiful artwork that you can display on canvas, frames, mugs, tumblers, and more.

Simply upload a clear photo of your pet, select your preferred product and style, and our talented artists will create a custom digital illustration. You’ll receive a proof for approval before we print and ship your order.

We offer a wide range of products including canvas prints, framed prints, poster art, mugs, tumblers, mug sets, and specially curated collection bundles for memorials, new pets, and seasonal holidays.

Yes! We ship to many countries worldwide. Shipping costs and delivery times vary by location. You can see available shipping options and costs during checkout.

Production typically takes 3-5 business days, with shipping taking an additional 5-10 business days depending on your location. Rush processing is available for an additional fee if you need your order sooner.

High-resolution photos with good lighting work best. Your pet should be in focus with their face clearly visible. We recommend photos taken in natural light where your pet is looking at the camera. Check our Image Guidelines page for detailed tips.

Collection bundles are curated sets of products that work together thematically. We offer memorial bundles for remembering pets who’ve passed, new pet bundles to celebrate your newest family member, and seasonal/holiday bundles.

Yes! Each item in a bundle can feature the same pet or different pets from your family. You can also choose different styles or backgrounds for each product in the bundle.

Yes, our memorial bundles are thoughtfully designed to help you honor and remember your beloved pet. They include items perfect for display and daily use, helping keep your pet’s memory close to your heart.

While most seasonal designs are available year-round, some limited-edition holiday bundles may only be available during specific times of the year. We recommend ordering early for major holidays to ensure timely delivery.

Currently, bundles come as preset collections, but you can always purchase individual items separately to create your own custom combination. Contact us if you have specific bundle customization requests.

We offer various sizes depending on the product. Canvas and framed prints typically range from 8×10 inches to 24×36 inches. Poster art comes in similar sizes. Check individual product pages for specific size options.

Absolutely! We can include multiple pets in a single portrait. Larger sizes work best for portraits with 2-3 or more pets. Additional charges may apply for multi-pet portraits depending on the complexity.

Our standard products include printed items, but digital file options may be available upon request. Contact us directly to inquire about purchasing just the digital artwork file.

Framed prints come ready to hang with a protective frame and glass. Canvas prints are gallery-wrapped and ready to display without framing. Posters are printed on high-quality paper and require separate framing.

Yes! We provide a digital proof of your custom portrait for your approval before we proceed with printing. You can request revisions to ensure you’re completely satisfied with the artwork.

Our mugs are dishwasher and microwave safe. Tumblers are dishwasher safe but should not be microwaved. We recommend hand washing for longest-lasting print quality on all drinkware items.

Yes! When ordering mug sets, you can upload different photos so each mug features a different pet. This is perfect for families with multiple furry friends or as gifts.

Standard mugs are 11oz or 15oz. Tumblers typically come in 20oz and 30oz sizes. Exact sizes and options are listed on each product page.

We use high-quality, durable printing methods designed to withstand regular use and washing. With proper care (hand washing recommended), your drinkware designs will remain vibrant for years.

Yes! All drinkware items are carefully packaged to ensure safe delivery. Gift packaging options may be available at checkout for an additional fee. Contact us for special gift packaging requests.

The best photos are high-resolution (at least 1000×1000 pixels), well-lit with natural lighting, in focus, and show your pet’s face clearly. Your pet should be the main subject without distracting backgrounds.

Our artists will do their best to work with any photo you provide. However, higher quality photos produce better results. If you’re concerned about photo quality, upload it and we’ll let you know if it will work or suggest alternatives.

Yes! Uploading multiple photos helps our artists capture your pet’s unique features and personality. While we’ll create the portrait based on your primary photo, additional angles can improve accuracy.

Yes, our artists can remove busy backgrounds and enhance photo quality as part of the artistic process. You can also choose from various background colors and styles when placing your order.

Yes, you can modify quantities, remove items, or change options in your cart before completing checkout. Once an order is placed, contact us immediately if changes are needed.

Yes! We regularly offer promotions and discount codes. Sign up for our newsletter to receive exclusive offers. You can enter discount codes at checkout.

We accept all major credit cards, debit cards, PayPal, and other secure payment methods. All transactions are encrypted and secure.

Your cart items are automatically saved for your next visit when using the same browser. For longer-term saving, we recommend creating an account or bookmarking specific products.

Since our products are custom-made to order, we cannot accept returns on personalized items. However, if there’s a defect or error on our part, we’ll gladly provide a replacement or refund. See our full Refund & Returns policy for details.

You can cancel or modify your order within 24 hours of placing it by contacting us immediately. Once production has begun, we cannot make changes or process cancellations.

We take your privacy seriously and use industry-standard security measures to protect your personal information. We never sell your data to third parties. Read our Privacy Policy for complete details.

Please contact us within 7 days of receiving your order with photos of the damage or issue. We’ll either send a replacement or issue a full refund at no additional cost to you.

The portraits we create are for personal use only. Commercial use or reproduction without permission is not permitted. You retain rights to your original photos, and we retain rights to the artwork created.

You can reach us through our Contact Us page, via email, or through our social media channels. We strive to respond to all inquiries within 24 hours during business days.

Currently, we provide support primarily through email and our contact form. This allows us to give detailed, thoughtful responses to your questions and keep a record of our communication.

We typically respond to all inquiries within 24 hours on business days. During busy seasons or weekends, response times may be slightly longer, but we always aim to get back to you as quickly as possible.

Yes! You can use our contact form to check on your order status. Please include your order number in your message so we can quickly locate your information and provide an update.

Beyond traditional portraits, we offer a variety of products including drinkware (mugs and tumblers), home decor items, and curated gift bundles. Check our Products page to see the full range of items you can customize.

Yes! Our collection bundles are perfect for gifting. We have bundles for new pet parents, memorial gifts for those who’ve lost a pet, and seasonal collections for holidays throughout the year.

For large or bulk orders, please contact us directly. We can discuss custom pricing for businesses, shelters, rescue organizations, or anyone needing multiple custom items.

We work with a talented team of professional pet portrait artists who are passionate about capturing the unique personality of each pet. Learn more about our team on our About Us page.

Our products are professionally printed and carefully packaged at our facilities. We ship from multiple locations to ensure faster delivery times. Specific shipping information is provided at checkout.

We combine talented artists, high-quality materials, and exceptional customer service. Every portrait is reviewed and approved by you before printing, and we offer a wide range of products beyond just traditional prints.

We love supporting animal welfare causes! Contact us to discuss partnership opportunities with shelters, rescues, or animal charities. We offer special programs for organizations that help animals in need.