Contact Us

We’d love to hear from you! Whether you have questions, feedback, or need assistance, our team is here to help. Feel free to reach out to us through the form below, or contact us via email, phone, or social media. We’ll get back to you as soon as possible and look forward to assisting you in any way we can. Your satisfaction is our priority!

Send us a message


You can easily reach our friendly customer support team through several convenient methods:
  • Email: For general inquiries, order questions, or support, please email us at support@petprinties.com. We aim to respond to all emails within 24 business hours.
  • Contact Form: You can also use the contact form directly on our Contact Us page. Simply fill in your details and message, and we’ll get back to you promptly.
  • Social Media: While not our primary support channel, you can also reach out to us via direct message on our official social media channels (Facebook, Instagram, etc.) for quick questions or updates.
To help us assist you as quickly and efficiently as possible, please include the following details when contacting us about an existing order:
  • Your Full Name: The name used to place the order.
  • Order Number: This is crucial for us to locate your order details quickly. (e.g., #PP12345).
  • Email Address: The email address associated with your order.
  • Clear Description of the Issue: Provide as much detail as possible about your query or concern. If it’s about a product issue, please include clear photos or videos.
  • Product Name/SKU: If your query relates to a specific item within your order.
Our dedicated customer support team is available to assist you during the following hours:
  • Monday to Friday: 9:00 AM – 6:00 PM AEST/NZST
  • Saturday: 10:00 AM – 4:00 PM AEST/NZST
  • Sunday: Closed
We strive to respond to all inquiries within 24 business hours. During peak seasons or holidays, response times may be slightly longer, but we appreciate your patience and will get back to you as soon as we can.

PetPrinties operates exclusively as an online store, allowing us to offer a wide range of custom products and deliver them directly to your doorstep across Australia and New Zealand. We do not have a physical retail location for in-person visits or pickups. All orders are placed and managed through our website, and our customer support is available online via email and our contact form.

If you have any questions or need guidance regarding your custom design, image submission, or our Image Guidelines, we’re here to help! Please:
  • Review our Image Guidelines: Our Image Guidelines page provides detailed information on resolution, file formats, safety zones, and content restrictions.
  • Contact Support: If your question isn’t answered there, please email us at support@petprinties.com with your query. It’s helpful to include any relevant images or design ideas you have so we can provide the best advice. We recommend contacting us before placing your order if you are unsure about your image quality or design suitability.

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